SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ezamix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ezamix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Norms of priblud, 5 hers to buzz and roll in random strains, kittens
worked amazing and did as advertised unfortunately I had a defective unit and it didn't charge but when it did work before the charge depleted worked amazing
Very happy with the price and everything came Crisp
Travels from carpet to wood flooring easily and cat loves it👍
My cat loved it. It keeps him moving around!
works perfectly, but it's a bit too intensive. My cat is afraid of it.
This is the first cat ball that works correctly. And it’s rechargeable. Push the button and watch the ball float around the house while your cat chases it. This is also highly recommended for curious kittens. It allows for their instinct to kick in and nurture their hunter side.
It has a long battery life. I keep forgetting which colour means it will keep going each time someone touches is, so sometimes it's on the wrong setting when I leave the house, and my cat can't play with it. I like the way it rolls, sometimes it comes barrelling at us from the other side of the room, sometimes it just rolls in its own corner. Drawback is that I'm always on my stomach searching for where it went. I've lost it numerous times x) The ball rolls, and then it speeds up real fast without moving from its spot. Sometimes this causes it to bounce a bit, but not too badly. My cat likes looking at it, and follows it around the house.
my cats are afraid to play with it, but the gadgets came quickly. both functional and as in description.
My cat loves this toy, she plays like crazy with it, highly recommended
Super fun to see how they chase the ball
Wow, very nice, just as advertised and delivered very quickly....I will keep an eye on this seller for more new items they might come out with. Thank you!!!!...I will buy from this seller again!!! My cat loved it!!!
Smaller than I expected.
it works good and my girls like it too
no videos yet but i will come back for the info for now thank u seller good price and buy for your pets and it works like the intro on the site
Gets cats attention! I’ve had it a while now just reviewing… I haven’t seen it in a few days!! I’ll have to go find it! Good day everyone! 5/5 stars!
Does exactly as described. Keeps my cats entertained.
Great product- works great cats love it and very good battery life! Not too loud but does get lost easily. V2 should come with bluetooth app location and noise making feature.
My cats love this. It rolls around on its own and they chase it everywhere - especially when it goes around corners.
Easy to use and recharge, my cat loves following it around.
Ganay norms, on the slime surface to slip. Kit buv at the capture. Poki, without driving the ygrashka, Curry behind the Chorn khmaru, you can't know, you can't know.
has been described, shipped and received in 2 weeks.
this is amazing. our cat loved it immediately. it spins at intervals and does well on hardwood and carpet.
my cat really likes this ,however it's not good on carpets or rugs, it just spins in place
Fun toy, just the battery lasts too short time for my cat