SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ezamix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ezamix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Arrived quickly, well before the deadline, the package came half a doused but the product is in good condition, in a dog he answered to use after two hours playing, very nice, I recommend.
My dog is afraid of him, we will go little by little. Works well
nickel
Super Machine, now my dog just has to learn to throw the ball into the machine
Great seller, and the delivery was very quick! Item arrived in perfect condition! This ball thrower works so well! My husband even likes it! Purchased this for a very good price from this seller. Highly recommend the product and the seller.
Fast delivery and the launder seems to work really well! I hope this will lastđAnyway, my Labrador gets tired almost aloneđđđVery convenient in addition to activities with its path
Lowest settings also launches the ball quite far. I was surprised that it goes further than 10 feet.
Well received and well packed Only noisy and my dog is afraid of it for the moment
UK buyer đŹđ§ Arrived in 7 days. Box slightly crushed but item not damaged inside. LOVE LOVE LOVE IT and dog does too. Really does shoot distances as described. Better suited to smaller/medium dogs as balls only 2â. Definitely recommend. đ
The product arrived fast, came well packed. The toy is very cool! Has strength, plays far and the noise does not bother. For now, the battery is working well. My dogs loved it, they just didn't understand that they can play without my presenceđ
I love my dog. The delivery is fast and the color is pretty. Thank you.
Great Toy, my bull terrier loves it. Package in time. thank you very much
This works well, launches balls far. I wouldnât like to get a ball to the face so be careful with children around.
My dog is super happy with it and the device works very well. You can set different distances and the balls are just a bit smaller, which is perfect for my Toy Poodle. The battery also lasts a super long time.
New and perfect product, just the box that seems normal to knead, but working 100%. Good seller!
Great product
Good quality, work as description
Dog pleased :) works without charges
the dog launcher is very good, it has 3 settings for distance, my dog loves it
I arrived before the indicated date. It looks good material and works well, the only bad thing is the noise you make when throwing the ball because it scares my dog :(
The tennis machine works well, it is very funny. Unfortunately my dog is afraid, when the machine is on but I think it will be better with time. I hope he will learn to put the ball into the machine. Now my son plays with it with pleasure.
All that remains is for the dog to learn to put the ball only
The product is very good, I am trying to teach you to use it without me, for the device it works very well.
Balls are smaller than tennis ball so might not be suitable for bigger dogs. Works very well though.
Very high quality, recommended in heatđđ